Refund policy

STACK1MILLI Return & Refund Policy

We want you to be satisfied with your STACK1MILLI purchase. Please review our return and refund policy before placing your order.

14-Day Return Policy

For eligible in-stock merchandise, return requests must be made within 14 days of the date your order is delivered.

To be eligible for a return:

  • Footwear must be unworn, unused, and in its original condition.
  • Shoes and boots must show no signs of wear, including dirt, stains, sole wear, excessive creasing, scratches, scuffs, odors, or other damage.
  • All original packaging, shoe boxes, accessories, tags, and included items must be returned.
  • Proof of purchase or your order information may be required.

STACK1MILLI reserves the right to decline a return if the merchandise does not meet these conditions.

Starting a Return

Please contact STACK1MILLI at stack1milli@yahoo.com before sending a return.

Include your:

  • Name
  • Order number
  • Item being returned
  • Reason for the return

Please do not send merchandise back without first contacting us for return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the merchandise received was incorrect or arrived with a qualifying defect or damage.

Original shipping charges are non-refundable unless the return is due to an error by STACK1MILLI.

STACK1MILLI is not responsible for return packages lost or damaged in transit. We recommend using a trackable shipping service.

Inspection & Refunds

All returned merchandise will be inspected after it is received.

If your return is approved, your refund will be issued to your original payment method.

Your financial institution may require additional processing time before the refund appears in your account.

Returns that show signs of wear, use, damage, alteration, or that are missing original packaging or included items may be denied and returned to the customer.

Reservations, Deposits & Preorders

Certain STACK1MILLI releases may be offered through a reservation, deposit, or preorder system.

Before production begins, any cancellation or refund eligibility will be subject to the terms displayed for that specific release.

Once production has begun based on your reservation or preorder, deposits and reservation payments are non-refundable.

Any remaining balance must be paid according to the terms and deadline communicated for that release.

Failure to pay a required remaining balance does not automatically make a previously paid non-refundable deposit eligible for a refund.

Any return eligibility for the completed product after delivery will be subject to the terms stated for that particular release and this Return & Refund Policy, unless the product was specifically designated as final sale.

Final Sale Items

Items clearly marked Final Sale at the time of purchase cannot be returned or refunded except where required by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an incorrect item or believe your merchandise arrived damaged or defective, contact stack1milli@yahoo.com as soon as possible and provide your order number and clear photos of the issue.

We will review the claim and provide instructions if the item qualifies for replacement, return, or refund.

Damage caused by normal wear, improper use, neglect, alteration, or damage occurring after delivery is not considered a manufacturing defect.

Exchanges

Because quantities and sizes may be limited, exchanges are not guaranteed.

If you need a different size, contact us at stack1milli@yahoo.com. If the requested size is available, we will provide further instructions.

If the size is unavailable, you may need to complete an eligible return and place a new order.

Contact

For questions regarding returns or refunds, contact:

STACK1MILLI
stack1milli@yahoo.com